At Liberty Kilts®, we are dedicated to delivering a seamless and efficient shopping experience. Our shipping policy outlines the details of how your orders are processed and delivered, ensuring that your products reach you in a timely manner.
Shipping to the United States:
We are delighted to offer free delivery to all locations within the United States. Our commitment is to ensure that your products arrive promptly and efficiently.
Estimated Delivery Time:
Rush Order Shipping Time:
- Orders take 5 days to be shipped.
- Orders are not shipped or delivered on holidays.
- You will receive your order in about 7-10 days.
Normal Order Shipping Time:
- Orders take 2 weeks to be shipped.
- Orders are not shipped or delivered on holidays.
- You will receive your order in about 10-20 days.
Track Your Order:
Once your order is shipped, you will receive an email containing the tracking number. Track your order using the provided tracking number, active for 24 hours.
Return & Exchange:
If you receive your order in damaged condition or with the wrong product, you can exchange it within 30 days. However, orders damaged after delivery cannot be returned or exchanged.
We do not impose taxes on customers; you are responsible for paying customs taxes.
We offer DHL & FedEx worldwide express. International orders take 3 to 5 days to ship. FedEx & DHL worldwide express is our fastest shipping option for international shipments, taking 1-3 business days to ship depending on your area. Delays may occur, and shipping times cannot be guaranteed.
Once dispatched, you will receive an email with a tracking number to monitor your shipment's progress. Allow up to 48 hours for tracking information to become available.
Ensure your provided email address is accurate for timely notifications.
If you wish to cancel your order before dispatch, contact us for assistance. If the order has already been processed and shipped, refer to our refund policy.
Ensure your shipping address is accurate. We are not responsible for any loss resulting from product return due to an incorrect address.
We do not charge any tax on your purchases to simplify your shopping experience.
For further assistance, contact Liberty Kilts®:
- Customer Support: Available 24/7
- Business Hours: 9:00 AM to 4:00 PM
- Business Number: +1 (206) 736-1717
- Business Email: firstname.lastname@example.org
- Our Address: No. 622 1st Ave, Seattle, Washington 98104
Thank you for choosing Liberty Kilts®. We are committed to providing top-notch service and ensuring your products reach you and your satisfaction is our priority.
At Liberty Kilts®, we strive to ensure your satisfaction with every purchase. If you find that the received item doesn't fit or is not suitable, we have a hassle-free returns and exchange policy designed to make the process as easy as possible. Please take a moment to familiarize yourself with our policy:
Exchanges: We accept exchanges within 30 days of receiving your order. Most items are eligible for exchange, except for engraved or custom-made items unless a manufacturer's fault is identified.
How to Process an Exchange: The quickest way to exchange items is to place a new order for the replacement items and then return the unsuitable items for a refund. Alternatively, you can utilize our online exchange system. Once we receive your returned items, we'll promptly dispatch the replacements. Please note that processing times may vary but typically take a few days to a week or two.
Overseas Exchanges: For international exchanges, kindly purchase a replacement item in a new order and return the unsuitable items for a refund.
Combine Shipping: If you plan to exchange an item, consider combining the replacement with additional items to save on shipping costs for the combined order.
Returns: If you wish to return an item for a refund, please send it to the appropriate address mentioned below and include the following information:
- Your order number
- Reason for return
- If the item is faulty
USA Address: No. 622 1st Ave, Seattle, Washington 98104
Call Us: +1 (206) 736-1717
UK Address: 5 Kime Mews, Kirton, Boston, Lincolnshire, PE20 1LP, UK
Call Us: +44 7456 432773
Refund Policy: We offer a refund policy for most items, excluding engraved or custom-made items unless a manufacturer's fault is identified. Buyers are required to return goods within 30 days of receiving the order, with an extension to 30 days after Christmas for holiday purchases.
It is the buyer's responsibility to ensure returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels are untorn and attached. To expedite your exchange/refund, return items free from odor and pet hair, neatly folded, and securely wrapped.
Buyers returning goods from outside the EU must clearly label the package and customs documentation as 'Returned Goods' to facilitate customs clearance without additional charges.
At Liberty Kilts®, we appreciate your cooperation in maintaining the quality of our goods and ensuring a smooth return and exchange process. If you have any questions, feel free to reach out to our customer support. We value your business and look forward to serving you again.